Ninja Van is a tech-enabled express logistics firm that provides hassle-free delivery services for companies. Six Southeast
Asian nations are served by the Ninja Van network, which was established in 2014 and now spans six countries in the area, including Singapore, Malaysia, Philippines, Indonesia, Thailand, and Vietnam.
It collaborates with e-commerce companies such as Lazada, owned by Alibaba Group, Tokopedia, GoTo, and Shopee, owned by Sea Ltd. It makes use of vehicle routing problem techniques to increase delivery route efficiency.
How To Return An Order With Ninja Van
- First, you need to have a valid Ninja Van Courier ID.
- You need to put your ID in https://www.ninjaxpress.co/en-id
- Upon confirming that the Tracking ID is authentic, you will be led to the Tracking Page, which will include your shipment information.
- The expected delivery date may be seen at the top of the page, on the right-hand side.
- Its Tracking History may be found by scrolling down the page.
- Keep in mind that completed purchases may only be monitored for up to 30 days after they are delivered.
Receive real-time updates
We want to ensure that you have complete insight into your package’s status and whereabouts following creating an order. You’ll be up to speed from the beginning to the end!
Track your package while you’re on the move.
You may track the status of your package in real-time from any location at any time. No matter whether you’re on your way to an important meeting or just stopping for a cup of coffee at your favorite restaurant. Keep track of where you’re going!
Live chat with a customer service representative
Getting in touch with a customer support representative may be a hassle, so we created this convenient option to save you time. Our employees are always willing to assist you anytime you want assistance; contact us!
International Support
Any Customer who is not a citizen, national, or resident of the South East Asian Countries or its territories, or who is not incorporated or domiciled in these countries or its territories, will be referred to as a “Foreign Customer.” For international customer care support, please contact us for assistance at +65-66028271, between 8 a.m. and 10 p.m., Mondays through Saturdays (excluding public holidays).
International, as well as local customer care, involves the following points:
Ninja Van Complaint
Ninja Van adheres to the following method and complaint resolution policy to protect the rights of customers throughout cooperation:
The terms and conditions of the complaint
When the consumer has any difficulties with the shipment (damaged, lost, or order status), or when the client encounters any problems with the employee delivering (receiving) the products.
The deadline for submitting concerns
There is a one-month time limit from the end of the postal service’s delivery time for complaints about postage loss, late delivery compared to the announced delivery time, and other postal service issues. If the service’s delivery time has not been announced, the time limit begins to run from when the postage is accepted.
For complaints concerning impaired or damaged articles, freight charges, or other contents directly linked to the postal item, you have fourteen (14) working days from the day the postal item is delivered to the receiver to file a complaint.
The channel received a complaint.
Method No. 1: Ninjavan receives an email from the customer at support [email protected].
Method 2: Customers may contact the customer service department at (800) 988 928.
Method 3: Customers submit a contact form on the website, found at this link
The procedure for dealing with concerns
The first step is for customers to contact Ninja Van via one of the receiving channels listed in Item 3.
Ninja Van Customer Care will notify any customer concerns in Step 2. Ninja Van will have distinct processes to help clients resolve their disputes, depending on the type and depth of the complaint.
To complete the third step, Ninja Van expects clients to provide information and documents (such as a post office receipt or service order information) about transactions or services. During the fourth step, Ninja Van reviews the report and responds to the client within seven (7) business days after receiving the request and any relevant information or documents.
POLICY ON COMPENSATION
Ninja Van will adopt an acceptable compensation policy if it is determined that Ninja Van caused the mistake and that the goods or products were damaged and delivered to consumers.
Ninja maintains the right to dispose of the damaged package if it threatens the health, safety, or the environment.
The ninja will only recognize loss and damage claims reported within 30 days of the order’s creation or within seven days of the order’s successful delivery, whichever is the later of the two dates.
The Sender will receive payment of compensation within seven working days from the time the package has been deemed lost or damaged by Ninja. In no event will the amount of compensation take more than 30 days from the moment the Sender submits a claim.
To be precise, the Sender will be solely responsible for any damage to Ninja Packs that occurs while they are in the ownership and care of the Sender.
Pointwise returning procedure
Instructions on how to return an order with Ninja Van
- Enter the Return tracking ID issued by your merchant in Step 1.
- Step 2: Select a desired day and time for pickup and the location where we should pick up your purchase.
- Step 3: Place your item(s) in a sealed envelope or box and label the package with the Return tracking ID.
- Step 4: Congratulations, you’re finished! Our driver will come to the location you provide at the scheduled time to collect your order.
