Ninja Van Tracking is the best courier company in Malaysia. They also provide courier services in Singapore, the Philippines, Thailand, Vietnam, and Indonesia.

Track your courier, parcel from here:

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Ninja Van is a tech-enabled express logistics firm that provides hassle-free delivery services for companies of all sizes.

Six Southeast Asian nations are served by the Ninja Van network, which was established in 2014 and now spans six countries in the area, including Singapore, Malaysia, Philippines, Indonesia, Thailand, and Vietnam.

Ninja Van Tracking

It collaborates with e-commerce companies such as Lazada, owned by Alibaba Group, Tokopedia, GoTo, and Shopee, owned by Sea Ltd. It makes use of vehicle routing problem techniques to increase delivery route efficiency.

How to check/track Ninja Van Courier Tracking

  • First, you need to have a valid Ninja Van Courier ID.
  • You need to put your ID in https://www.ninjaxpress.co/en-id
  • Upon confirming that the Tracking ID is authentic, you will be led to the Tracking Page, which will include your shipment information.
  • The expected delivery date may be seen at the top of the page, on the right-hand side.
  • Its Tracking History may be found by scrolling down the page.
  • Keep in mind that completed purchases may only be monitored for up to 30 days after they are delivered.

Track Your Courier (Live)

Ninja Van Tracking Check via SMS

  • To track your purchase through SMS, note down the tracking link that will be supplied to you via email once your order is verified and ready to ship.
  • Send your tracking ID provided to you in your email on (02) 82711501 to get updated tracking of your Ninja Van Parcel.

Ninja Van Parcel Check via Website

The website tracking of a Ninja Van Parcel can be done as follows:

  • First, you need to have a valid Ninja Van Courier ID.
  • You need to put your ID in https://www.ninjavan.co/en-my/tracking
  • Upon confirming that the Tracking ID is authentic, you will be led to the Tracking Page, which will include your shipment information.
  • The expected delivery date may be seen at the top of the page, on the right-hand side.
  • Its Tracking History may be found by scrolling down the page.
  • Keep in mind that completed purchases may only be monitored for up to 30 days after they are delivered.

Ninja Van Delivery Check via Email

The website tracking of a Ninja Van Parcel can be done as follows:

  • First, you need to have a valid Ninja Van Courier ID.
  • You need to send your ID to [email protected] or [email protected]
  • Upon confirming that the Tracking ID is authentic, you will be replied in a return email to your parcel’s tracking.
  • Keep in mind that completed purchases may only be monitored for up to 30 days after they are delivered.

Ninja Van Customer Care

  • Receive real-time updates

We want to ensure that you have complete insight into your package’s status and whereabouts following creating an order. You’ll be up to speed from the beginning to the end!

  • Track your package while you’re on the move.

You may track the status of your package in real-time from any location at any time. No matter whether you’re on your way to an important meeting or just stopping for a cup of coffee at your favorite restaurant. Keep track of where you’re going!

  • Live chat with a customer service representative

Getting in touch with a customer support representative may be a hassle, so we created this convenient option to save you time. Our employees are always willing to assist you anytime you want assistance; contact us!

International Customer Care

Any Customer who is not a citizen, national, or resident of the South East Asian Countries or its territories, or who is not incorporated or domiciled in these countries or its territories, will be referred to as a “Foreign Customer.”

For international customer care support, please get in touch with us at +65-66028271, any time between 8 a.m. and 10 p.m., Mondays through Saturdays (excluding public holidays), for assistance.

Ninja Van Tracking Number Format

It is a 16 number format the tracking number for secrecy and confidence of the consumer in efficient, safe, and secure tracking. A sample is as NINSGLGC0ADYAXG2

CEO Of Ninja Van

Ninja Van is headed by Chang Wen Lai, who is also the company’s CEO. He has left a message, which states the following:

Our experience as a small fashion retailer has given us a unique perspective on the challenges that small businesses encounter in the supply chain.

Since 2014, Ninja Van has relied on this first-hand knowledge as a foundational element of its operations.

Once we had fixed most of the logistical concerns that small sellers were experiencing, we began looking for alternative solutions to problems that small sellers could have in the future.

Cross-border procurement and financial enablement are two examples of business difficulties that need to be addressed. Please get in touch with me if you need any information.

Check: Ninja Van Dashboard

International Logistics

Going global was only a possibility for giant corporations and the world’s most successful merchants in the past. Small and medium-sized eCommerce firms and large corporations like Ninja Van now have more resources than ever before to develop abroad.

A robust international logistics strategy is essential to achieving success in this arena. The process of shipping foreign orders is complicated, not to mention expensive and time-consuming. Still, with the right technology and infrastructure in place as well as logistical skills, you can expand your business into worldwide markets.

List of Best Courier Services in Malaysia

Ninja Van Indonesia

Get in touch with the right people at Ninja Indonesia Xpress and submit your inquiries below or call us here. Alternatively, if you have any sales related inquiries, you can also reach us directly via the following channels:

  • Shipper email for parcel issues: [email protected]
  • The parcel recipient email for the parcel issues: [email protected]
  • Parcel recipient hotline for parcel issues: +62 21 2926 4120

Ninja Van Myanmar

Get in touch with the right people at Ninja Van Myanmar Express Tracking and submit your inquiries via the form below.

Alternatively, you can also reach us directly via the following channels:

  • Parcel recipient hotline for parcel issues: +95 9 777 111 001
  • Parcel recipient email for parcel issues: [email protected]

Ninja Van Philippines

Get in touch with the right people at NinjaVan Philippines and submit your inquiries via the form below or call us here.

Alternatively, if you have any sales related inquiries, you can also reach us directly via the following channels:

Ninja Van Singapore

Get in touch with the right people at Ninja Van Singapore Express and submit your inquiries via the form below or call us here.

Ninja Van Thailand

Get in touch with the right people at Ninja Van Thailand Express and submit your inquiries via the form below or call us here.

Alternatively, if you have any sales related inquiries, you can also reach us directly via the following channels:

Ninja Van Vietnam

Get in touch with the right people at Ninja Van Vietnam Express Tracking and submit your inquiries via the form below or call us here.

Alternatively, if you have any sales related inquiries, you can also reach us directly via the following channels:

  • Shipper email for parcel issues: [email protected]
  • Parcel recipient email for parcel issues: [email protected]
  • Corporate accounts and business-related Zalo contact: zalo.me/3301706824466705847
  • Parcel recipient hotline for parcel issues: +84 1900 886 877

Ninja Van Tracking Aftership

  • First, you need to have a valid Ninja Van Courier ID.
  • You need to put your ID to https://www.aftership.com/couriers/ninjavan
  • Upon confirming that the Tracking ID is authentic, you will be returned with the completed detailed tracking of your Ninja Van courier/parcel.
  • Keep in mind that completed purchases may only be monitored for up to 30 days after they are delivered.
  • You can check up to 50 tracking numbers through this method.

Check: Ninja Van Points

Ninja Van Complaint

Ninja Van adheres to the following method and complaint resolution policy to protect the rights of customers throughout cooperation:

The terms and conditions of the complaint

When the consumer has any difficulties with the shipment (damaged, lost, or order status), or when the client encounters any problems with the employee delivering (receiving) the products.

The deadline for submitting concerns

There is a one-month time limit from the end of the postal service’s delivery time for complaints about postage loss, late delivery compared to the announced delivery time, and other postal service issues. If the service’s delivery time has not been announced, the time limit begins to run from when the postage is accepted.

For complaints concerning impaired or damaged articles, freight charges, or other contents directly linked to the postal item, you have fourteen (14) working days from the day the postal item is delivered to the receiver to file a complaint.

The channel received a complaint.

Method 1: Ninjavan receives an email from the customer at support [email protected].

Method 2: Customers may contact the customer service department at (800) 988 928.

Method 3: Customers submit a contact form on the website, Contact Us

Method 4: The procedure for dealing with concerns

The first step is for customers to contact Ninja Van via one of the receiving channels listed in Item 3.

Ninja Van Customer Care will notify any customer concerns in Step 2. Ninja Van will have distinct processes to help clients resolve their disputes, depending on the type and depth of the complaint.

To complete the third step, Ninja Van expects clients to provide information and documents (such as a post office receipt or service order information) about transactions or services.

During the fourth step, Ninja Van reviews the report and responds to the client within seven (7) business days after receiving the request and any relevant information or documents.

Policy On Compensation

Ninja Van will adopt an acceptable compensation policy if it is determined that Ninja Van caused the mistake and that the goods or products were damaged and delivered to consumers.

Ninja maintains the right to dispose of the damaged package if it threatens the health, safety, or the environment.

The ninja will only recognize loss and damage claims reported within 30 days of the order’s creation or within seven days of the order’s successful delivery, whichever is the later of the two dates.

The Sender will receive payment of compensation within seven working days from the time the package has been deemed lost or damaged by Ninja. In no event will the amount of compensation take more than 30 days from the moment the Sender submits a claim.

To be precise, the Sender will be solely responsible for any damage to Ninja Packs that occurs while they are in the ownership and care of the Sender.

Customers may get in touch with the firm using the following contact information:

Nin Sing Logistics Limited Liability Company

Address: 215 Ma Lo, Town 6, Binh Tri Dong A Ward, Binh Tan District, Ho Chi Minh City, Viet Nam

Email: support [email protected]

Telephone number: 1900.988.928

Limited Liability Company NIN SING LOGISTICS

Ninja Van Head Office

Ninja Van is a logistics firm based in Singapore. The firm, established in 2014, specializes in last-mile logistics and package delivery.

There are sorting warehouses for Ninja Van in many ASEAN nations, including Singapore and Indonesia, and Vietnam. The company’s headquarters are situated at Kewalram House, 36 Jln Kilang Barat, Singapore 159366, and can be reached at +65 6602 8271.

Ninja Van Tracking Branches (List)

There are following branches of Ninja Van as follows:

  • Ninja Van Philippines Address: 31F, RCBC Plaza Tower 2, 6819 Ayala Ave, Makati, 1233 Metro Manila, Philippines. Phone: +63 2 8271 1501
  • NinjaVan Bacolod Address: Axial Machine Shop, SAN PATRICIO ST., beside D, Bacolod, Negros Occidental, Philippines
  • NINJA VAN PH LIPA BATANGAS BRANCH A. Bonifacio St, Lipa, Batangas, Philippines
  • Ninja Van Mandaue Hub P. Basubas St, Tipolo, Mandaue City, Cebu, Philippines Phone Number +63 917 504 9389
  • Ninja Van Baguio Address: 128 Ml Tagarao St, Lucena, 4301 Quezon, Philippines
  • Ninja van Lucena branch Address: Ion St, Cabuyao, Laguna, Philippines Phone: +63 2 8271 1501
  • Ninja Van Cabuyao Address: Celia Ave, Bacolod, 6100 Negros Occidental, Philippines
  • Ninja Van Taculing Branch Address: #16 Dr. Sixto Antonio Avenue, Pasig, Metro Manila, Philippines
  • Ninja Van Kapasigan Address: Belisario Building, J.P. Laurel Ave, Poblacion District, Davao City, Davao del Sur, Philippines
  • Ninja Van Address: 1313 Gen. Evangelista Street, Bacoor, 4102 Cavite, Philippines Phone: +63 966 487 2231
  • Ninja Van Bacoor Address: H3FV+RH7, Pasig, Metro Manila, Philippines Phone: +63 2 7903 4690
  • Ninja Van Pasig Address: 27 Circumferential Rd, Bacolod, Negros Occidental, Philippines
  • Ninja Van Mandalagan Branch Address: Blk10 Lot 44 AFP Village, Phase2Taguig city, Philippines
  • NinjaVan Taguig 4 Address: 2241 Don Chino Roces Avenue, Makati, Kalakhang Maynila, Philippines
  • Ninja Van Address: RLP Building, #22 Ateneo Ave, Naga, 4400 Camarines Sur, Philippines
  • Ninja Van (Turtle Speed) Naga City Address: QPCQ+JR8, Puerto Princesa, Palawan, Philippines
  • Ninja Van Address: 84 E Rodriguez Ave, Taytay, Rizal, Philippines
  • NinjaVan Hub Signal Address: 8, 1632 Domingo, Taguig, Metro Manila, Philippines
  • Ninja Van Butterworth Address: 80, GROUND FLOOR, Lorong Merbau Jaya 1, TAMAN SRI MERBAU, 13800 Sungai Dua, Penang, Malaysia Phone: +60 11-1722 5600

Check: Ninja Van Butterworth

Ninja Van Courier Services

  • There are delivery alternatives to suit every budget.

Choose from several different delivery choices, including same-day, next-day, expedited, and standard delivery options.

  • Services at Various Locations

Pickup times for packages are flexible. We provide a range of pickup alternatives, whether you need us to pick up your packages from your location or want to drop them off yourself at one of our many drop-off locations.

  • Cash on delivery is accepted at the time of pickup.

A cash-on-delivery service is available. Is it necessary for you to collect money from your customers? Cash-on-delivery services are available in all of the locations that we serve.

  • Ninja Vans provides the most comprehensive service coverage in the area.

Ninja Van is the only last-mile delivery service provider in Southeast Asia and the Philippines that offers 100 percent service coverage in the region. You can anticipate consistent, high-quality service throughout all nations in which we do business with you.

  • Ninja Chip is an acronym for “ninja chip” in Japanese.

Cutting-edge technologies in the industry power them. Ninja Van is built on advanced technology. All available are API connectors, bulk order uploads via CSV, bespoke routing solutions, and a comprehensive logistics management system suited to your requirements.

  • Support from the Ninjas

Customer service is second to none. Each delivery experience should be enjoyable, and we strive to achieve this by providing your customers with free redelivery attempts, one-click delivery rescheduling, and self-collection options.

Transport Service

A medical clinic, a congregate nutrition program site, a grocery shop, a senior center, or a government agency are examples of destinations to which the service may take a client.

Bus Transport

Traveling cargo of Ninja Van packaging by tour bus with a driver or by nightline (sometimes referred to as a sleeper bus or entertainment coach) may be an alternative in certain situations. Nightline coaches have been expressly adapted for excursions and have pleasant sleeping rooms for passengers.

Artists can travel with all of their baggage, technical supplies, and instruments, which may be stowed in a dedicated, locked trailer if required, in the majority of situations.

On the other hand, traveling on a tour bus or nightline may take longer than trips in a van because of unique speed limits for coaches.

Many smaller venues do not have enough parking space for bigger tour buses or night liners. They are situated on tiny streets or streets with limited access (e.g., low-emission zones), making it impossible to get to them immediately by car or public car transportation.

It is also necessary to keep the following things in mind while packaging, lodging, and traveling to haul equipment on a nightline.

Keep in Mind

Even if you save money by not sending express couriers through bus transport, the charges are prohibitively expensive since everyone sleeps on the nightline.

However, it is possible to agree on a so-called buy-out for lodging expenses with the organizer, which may cover a portion of the bus rental costs.

A nightline may make it simpler to plan a trip since everyone in the group sleeps in the same area (the bus), conveniently located near the destination. In hotels, the likelihood of leaving behind technical equipment, instruments, or personal possessions is smaller than in other types of accommodations.

Using night liners may be beneficial if your courier trip route passes through areas and countries with a high traffic volume and limited pitstops and accommodations, and your timetable is tight.

Driving to the following location after a concert, especially at night, is less stressful for both drivers and performers in such situations.

Overland Services

It is a term used to describe self-sufficient convenient cargo to distant areas where the trip itself is the main aim of the expedition for the long route, other countries packaging services.

Mechanized off-highway capable conveyance (ranging from bicycles to trucks) and camping as the primary accommodation mode are used to accommodate long-term (months to years) packages that often cross international borders.

While expeditions are characterized as journeys with a specific goal in mind, Overlanding services consider the trip itself the purpose.

It is more important to explore when Overlanding services before booking your package to overcome difficulties. The roads and paths package travel may be rugged and technically challenging, but remember that they are just a means to an end, not the destination in and of themselves.

Whatever the journey, the purpose is to provide our courier packaging safe and sound, whether it is a weekend excursion 100 miles away or a 10,000-mile adventure across an entirely another continent.

The vehicle and equipment may be as basic or as elaborate as the user desires – they are all merely meant to a goal.

COD – Cash On Delivery Service

Ninja Van’s Cash on Delivery (COD), often known as collect on delivery or cash on demand, sells products through mail orders.

Payment is paid upon delivery rather than in advance of the delivered items. If the products are not paid for, they will be returned to the store that sold them to the customer.

As alternative kinds of payment have grown more widespread, the phrase “cash” has been replaced by the term “collect” to encompass transactions including checks, money orders, credit cards, and debit cards, as well as other forms of payment.

The following are the benefits of cash on delivery for online or mail order retailers:

  • To make a purchase, the consumer does not need a credit card.
  • Because payment is not required at the time of order, there may be an increase in impulse purchases.
  • Consumers’ confidence in shops may be enhanced as a result of the fact that they only have to pay when the item is delivered.
  • The following are the drawbacks of COD for online or mail order retailers:
  • Orders may be canceled because purchasers are less committed to the purchase than they would be if they had paid in total upfront (which led to the eventual elimination of C.O.D. with many TV offers in the United States and Canada by the early 1980s).
  • COD purchases are subject to an extra fee from our logistics partners.
  • Limits

In most cases, the amount of money collected per delivery or per day utilizing COD services is limited by the operator in question.

Non-cash payments may be subject to higher credit limits. Paying using cash is prohibited at Canada Post, although payments made by check or money order are permitted to a maximum of C$1000.

  • Popularity in emerging countries is on the rise.

COD (cash on delivery) is still a standard payment method for internet-based shops in several countries, mainly because it is much simpler to set up for small firms and does not need the purchaser to have a credit card.

Many small companies prefer cash payment over credit card payment because it eliminates the expenses associated with credit card processing. Some stores also provide discounts to customers who pay with cash since they can give a better price to the customer.

COD is a model that is frequently utilized in India. In the Middle East, cash on delivery (COD) transactions account for most e-commerce transactions.

Sixty percent of online purchases in the United Arab Emirates and the Middle East are completed using cash on delivery, which has resulted in the expansion of courier businesses that provide a COD service.

About Ninja Van Company

Ninja Van was founded in 2014 by Singaporeans Lai Chang Wen, Shaun Chong, and Tan Boxian, born and raised in Singapore.

In contrast to other companies such as GOGOX and Lalamove, which operate on a point-to-point model, the company operates on a hub-and-spoke model. As of January 2019, it delivered an average of one million packages every day across the ASEAN area.

As a result of the COVID-19 epidemic in Singapore in 2020, Ninja Van saw a three-fold rise in package volume in the city-state.

According to the company, the development in social-commerce transactions has resulted in a two-fold increase in shipping volume growth in Malaysia. Ninja Van planned an initial public offering (IPO) in 2022 as recently as July 2021.

Franchise

Fully operational Ninja Store (Franchise Program) Retail stores that provide Ninja Van’s parcel services full-time across Metro Manila.

If you are interested in converting a portion of your current retail space to offer our services or are prepared to rent a room to begin a collaboration with us, this is for you.

You are willing to accept complete Ninja Van branding as your own. You are prepared to provide the whole range of Ninja Van’s package delivery services.

Benefits are competitive Commissions, Assistance with marketing and training, and the Possibility to participate in the expansion of e-commerce.

Careers

Whether you are a student, a recent graduate, or a seasoned professional wanting to improve your career, we will give you challenging work in a secure atmosphere that will inspire and nurture the best and brightest from all around Southeast Asia.

Ninja Van Jobs

  • Take the initiative.

Our flat organizational structure gives you the freedom to develop innovative ideas independently.

  • Feel the influence of your actions

As you work through the implementation problems, you will see your ideas in action.

  • Together, we can overcome obstacles.

Things go wrong from time to time, but that is quite normal. Review the work honestly in a safe environment, and then work together to improve it.

  • Experiment with different functionalities.

With our strong collaborative culture, you will have the chance to collaborate with colleagues and across departments.

  • Make a plan for your professional life.

Describe your growth objectives, and we’ll provide you with the training and learning opportunities you need to develop and execute your plans.

Working Hours

Ninja Van is open from 9 a.m. to 10 p.m., Monday through Saturday (Excluding Public Holidays).

Delivery Times

The average delivery time is between 9 a.m. and 10 p.m. Monday through Friday. Ninja Van is open from Monday through Saturday, excepting public holidays, except Sundays.

If delivery is unsuccessful, you will be notified via email or SMS and given the option to reschedule your delivery. The earliest you may reschedule your delivery would be the next business day.

Box Sizes

NinjaVan OP can transport package(s) weighing up to 50 kg and measuring up to 100 cm x 100 cm x 100 cm in maximum dimensions.

Cargo Rates

The cargo rates of Ninja Van are as follows:

Size Regular Padded
XS 6.50 RM 7.90 RM
S 7.90 RM 9.50 RM
M-lite 10.90 RM
M 11.50 RM 11.50 RM

Mission

Ninja Van’s mission is to revolutionize logistics in Southeast Asia via technology-enabled delivery methods, and we are committed to doing so (SEA).

We make logistics a hassle-free experience for our business partners and customers by combining our enthusiasm for leveraging cutting-edge technological solutions with our in-depth understanding of e-commerce requirements. We are trustworthy, much like actual Ninjas, and follow through on your commitments.

Ninja Van began operations in Singapore in 2014 to meet clients’ logistical requirements by providing them with alternatives like monitoring their packages, getting real-time updates, and obtaining access to alternate pickup locations.

After learning that customers throughout Southeast Asia desire a consistent experience regardless of where they purchase from (local and foreign). Clients want a single entry point into the area; we extended our network to encompass the Southeast Asian region. Our goal is to put a Ninja in the hands of every customer in Southeast Asia by the year 2020.

Whether you are a seller or a buyer, we recognize that your requirements and problems are unique. Ninja Van’s commitment to client satisfaction means that you will benefit from the flexibility provided by our personalized solutions, as well as the certainty that we will meet all of your logistical demands, allowing you to devote your time and energy to other elements of your life.

Frequently Asked Questions

1- How do I find my tracking number?

As you book your parcel, your tracking number shall be received at your registered email address (as registered with Ninja Van)

2- How do you know if a tracking number is accurate?

When you receive your tracking number in your registered email, it contains a 16 digit tracking number to ensure it is accurate.

3- How long does it take for Ninja Van to deliver?

Deliveries will occur in the chosen timeframe (1-3 days or the next day) from the selected pickup date. *By default, delivery will be anytime between 9 am-10 pm if no timeslot is selected. Delivery will commence the day after pickup, aside from same-day delivery.

4- Does Ninja Van text before delivery?

Once the parcel is out for delivery, a message will be sent to the customer notifying them of the scheduled delivery for the day. Feel free to reach out to us via email at [email protected] or call us at (02) 8271 1501 if you need further assistance.

5- Does Ninja Van deliver on weekends?

Ninja shall remain contactable for all inquiries, whether from the Sender or its Recipients, through its email or its call center from 9 am to 10 pm every day, except Sundays and Public Holidays.

6- Why is Ninja Van delivery pending?

Pending pick up means the seller has already committed to giving it to Ninja van by a specific time. For further assistance, you may liaise with your seller. Delivery has failed, and the Order is pending re-schedule. Kindly reschedule your order for the next delivery attempt.

7- How do I contact Ninja Van delivery?

You can contact me through the following methods:

  1. Shipper email for parcel issues. [email protected].
  2. Parcel recipient email for parcel issues. [email protected].
  3. Parcel recipient hotline for parcel issues. +60 111 722 5600.
  4. Corporate accounts and business-related emails. [email protected].

8- What if the customer is not available at the delivery location?

Suppose your customer is not at the address at the time of delivery. In that case, our Ninja Rider will try to call the customer, who then may provide a three-digit verification code to allow us to leave the item at a secure location as instructed by the customer. This will act as the official handover of the delivery.

9- How do you follow up a parcel on Ninjavan?

Enter the Valid Tracking ID you wish to check in the space provided above and click Track Package. If the Tracking ID is valid, you will be directed to the Tracking Page with your delivery details. At the top of the page, you can see the estimated delivery date.