Many of us know the excitement that comes with seeing that notification that says you have a package coming, but when it doesn’t arrive, there can be confusion and worry about where it is or what might have happened to it.
Luckily, Poslaju shipping service has an excellent track record of getting packages where they need to go, on time, every time.
Poslaju is Malaysia’s national courier service and has been shipping packages for over 20 years, but what many people don’t know is that Poslaju also makes it easy to track your packages online and offers an easy way to request a refund or compensation if you don’t receive your package.
Here’s how to track your packages and get the most out of using Poslaju as your courier service.
How to Check Poslaju Tracking Courier?
Poslaju, often referred to as Poslaju, provides customers with an easy way of tracking their orders. For checking the status of your order online, follow these steps:
- Go to the Poslaju website.
- Scroll down and click on Check Order Status.
- Enter your details for confirmation (your name, email address, and phone number).
- Click on Confirm. Once you have clicked Confirm, your tracking details will be displayed
Poslaju Tracking Via SMS
One way you can track your shipment is by text message. With Poslaju SMS tracking, you simply provide them with your registered mobile number and a reference code.
Then, you’ll receive an SMS message when your item is collected by their delivery agent and subsequently tracked throughout its journey from origin to destination.
Poslaju Customer Care
When you’re in doubt about your shipment, it’s very easy to contact Poslaju Customer Care. The 24/7 customer service is available both via their email address and a phone number (017-3221201).
They usually reply within 24 hours, so you shouldn’t have trouble getting an answer to your question or concern. Their team is very helpful and friendly.
If you need help with tracking a package, they will guide you through that process as well. The team members are very supportive and well-mannered.
Their website also has a page dedicated to contact them if you are having issues with shipping times. There are links on that page for specific problems like incorrect shipping times, lost packages, and damaged items.
You can choose which one applies to your situation and then follow instructions on how to proceed from there.
International Customer Care
Foreign clients can contact Poslaju by calling their international customer care hotline at +603 7855 3333. You may also send an email to them with your order number and full name in English and they will be able to assist you with your inquiries.
However, note that it is a 24-hour service but not available on public holidays. Alternatively, you can visit any of their branches located around Malaysia.
Poslaju Tracking Number Format
Poslaju uses 6 digit tracking number format, the first 2 digits are the package route, the 3rd, and 4th digits are the packaging company and the last 2 digits are the package ID.
For example, if your tracking number format is xyz123456789 then it means your package route is PENANG, your Company name is POS LAJU and your Package ID starts with 123456789.
CEO Poslaju Express
Charles Brewer is CEO of Pos Malaysia, a position he has held since 1 January 2013. He is also a director of First Resources, a board member of Khazanah National Berhad, and an adviser to various companies in Malaysia.
In addition, he serves as chairman of The Malaysian Institute for Supply Chain Innovation (MISI) and the National Institute for Transport Research and Safety (NITRS).
Before joining Pos Malaysia, he was group managing director at PETRONAS Carigali Sdn Bhd from 2007 until 2012. From 2003 to 2007, he served as group managing director of Tenaga National Berhad.
From 2000 to 2003, he was executive vice president – of business development at Tenaga. From 1994 to 2000, Mr. Brewer served in several positions within Tenaga including senior vice president – oil & gas and senior vice president – downstream business development.
Prior to that, he was a project engineer with Shell International Petroleum Company Limited in Brunei Darussalam. Charles Brewer holds an engineering degree from the University of Teknologi Mara and an MBA from the University of Liverpool Management School. He is married with three children. His interests include golf, football, and reading.
International Logistics
POSLAJU is an international logistics company based in Malaysia. It has a large network of agents and partners that provide services throughout Asia, Australia, Europe, Africa, and North America.
It has one of the largest networks among all logistic companies in Malaysia with more than 10,000 agents throughout its network.
The majority of Poslaju’s business comes from domestic shipments within Malaysia, but it also offers many international shipping options for customers looking to ship goods abroad.
Customers can choose between standard delivery and express delivery depending on their needs. Express deliveries are processed within 24 hours, while standard deliveries take three days to process.
Both express and standard deliveries offer tracking information so customers can keep tabs on their packages as they travel around the world.
In addition to these delivery options, Poslaju offers bulk air freight service as well as customs clearance service for those who need help getting their products into other countries quickly and efficiently.
List of Best Courier Services in Malaysia
- Ninja Van Courier Express
- J&T Express Tracking
- PosLaju Tracking
- GDEX Express Courier
- ABX Tracking
- Skynet Express Tracking
- Shopee Xpress Courier
- Pgeon Courier Express
Poslaju Tracking Aftership
Aftership is a great tool to track your package after it leaves Malaysia. If you’re not getting updates on your packages and you’re worried that something went wrong, Aftership will help you out.
You can enter all your tracking details, so if any of them fail, Aftership can alert you via SMS or email when they come back online.
Poslaju Head Office
The Malaysian courier service operates out of its head office in Kuala Lumpur, located on Jalan Tun Razak.
Poslaju Branches List in Malaysia
| Branch Name | Contact No | Address | |
| Pos Laju Kuala Kangsar
|
+60 5-776 1451
|
|
kawasan perindustrian miel, 33000 Kuala Kangsar, Perak, Malaysia
|
| Pos Laju Balakong
|
+60 7-511 3647
|
|
Jln KPB 32, Kawasan Perindustrian Balakong, 46510 Seri Kembangan, Selangor, Malaysia
|
| Pos Laju Rawang
|
+60 11-1026 0996
|
|
Jalan Mutiara 5, Rawang Mutiara Business Centre, 54871, Selangor, Malaysia
|
| Pos Laju Segambut
|
+60 7-511 3647
|
|
Medan Niaga Kepong Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
|
| Pos Laju Kepong
|
+60 7-511 3647
|
|
Perindustrian, Kepong, Kuala Lumpur, Malaysia
|
| Pos Laju Kuala Terengganu
|
+60 9-665 1702
|
|
Kawasan Perindustrian Gong Badak, 47200 Kuala Terengganu, Terengganu, Malaysia
|
| Pos Laju Bayan Lepas
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+60 7-511 3647
|
|
Jalan Sungai Tiram 7, Mutiara Light Industrial Park, 265440 Bayan Lepas, Pulau Pinang, Malaysia
|
| Pos Malaysia Pasir Gudang Branch
|
+60 7-386 3526
|
|
32671 Masai, Johor Bandar Baru Seri Alam Malaysia
|
| Pejabat Pos Taman Ungku Tun Aminah
|
+60 7-511 3647
|
|
Jalan Perwira 33, Taman Ungku Tun Aminah, 25300 Skudai, Malaysia
|
Poslaju Services
In addition to its courier service, Poslaju offers a number of other logistics solutions including air freight and sea freight.
This is useful if you’re moving house or have an item that needs transporting by road. Another useful feature of the Poslaju freight division is that it can arrange collection from your home or business ideal if you don’t want to leave an item unattended in public view while it waits for collection or transport.
Transport Services
Poslaju offers transport services throughout Malaysia. Their services include delivery of documents, parcels, and packages, as well as express delivery of items purchased online.
Bus Transport
To deliver heavy goods by road, Poslaju has a fleet of more than 10,000 buses and vans. The company also operates its own fleet of trucks for long-haul deliveries.
All the vehicles are fitted with GPS tracking devices that can be monitored in real-time online or via mobile apps. This allows customers to track their packages while they’re in transit and ensures they arrive on time.
Overland Services
Poslaju overland services cover areas within West Malaysia, which includes Peninsular Malaysia, Sabah, and Sarawak.
This means that you can send your packages from these areas using their Overland services. The company provides two different types of overland services Express Parcel Service (EPS) and Economy Parcel Service (EPS).
Both EPS and ESS are door-to-door delivery services where customers will be able to track their parcels online as well as receive SMS notifications regarding delivery status updates.
Cash on delivery – COD
Poslaju maintains its customers’ reputation by offering cash-on-delivery services. Users will benefit from this service since they will be able to pay after they receive the merchandise. If it does not meet your expectations, you can return it for a full refund.
About Poslaju Company
Poslaju is a Malaysian courier service, which was founded in August 1800 by YAM Tunku Tun Aminah Merican, who then later became Malaysia’s first female billionaire.
It is one of two postal services operating in Malaysia, along with its competitor Nationwide Parcel Services (NPS). It provides express delivery services and international courier services throughout Malaysia and internationally.
In addition to its operations in Malaysia, it also has branches overseas that serve customers from neighboring countries such as Singapore and Indonesia.
The company offers domestic shipping services through three different types of deliveries; e-Parcel, Express Mail Service (EMS), and Air Parcel.
E-Parcel is a door-to-door delivery service where packages are delivered directly to recipients’ homes or businesses.
EMS is an expedited delivery service where packages are delivered within Malaysia using an air network while Air Parcel is used for sending parcels abroad.
Poslaju Franchise
If you are looking to run a business in Malaysia, then the Poslaju franchise is one of your best options. This company will provide you with all that you need to start up and run a successful business.
You can choose from various services such as shipping and courier services, warehousing and distribution services as well as postal services.
Poslaju Career
When you work with Poslaju, you will be able to gain a lot of experience in logistics, and your career may rise very quickly.
This is because they are always looking for great talent, and they have been known to promote people based on their performance without regard for seniority or tenure.
If you’re looking for a company that values hard work over everything else, then Poslaju is definitely worth considering.
Poslaju Company Jobs – Apply Online
If you are a dedicated person and are looking for a company that respects your skills and dedication then look no further than Poslaju. It offers multiple jobs to experienced as well as fresher for the following posts:
- Courier man
- Logistics manager
- Accounts manager
- Software engineer
- Electrical engineers
- Driver
- IT experts
Working Hours
Poslaju operates from Monday to Friday, from 9 am-4 pm local time. It is closed on weekends and public holidays.
If you’re in a rush, or if it’s an emergency, call Poslaju and ask if they can help you (don’t worry about being rude). Most Poslaju employees are very kind and will be able to help you if there’s enough time before your package is due.
Poslaju Delivery Time
The estimated delivery time for Poslaju depends on whether you’re sending a package or an envelope. Poslaju packages typically take 2-3 days to be delivered, while envelopes take 2-4 days.
Box Sizes
The Poslaju delivery service uses two box sizes for domestic shipments. The small box can hold up to 2 kilograms, while a large box holds up to 5 kgs.
If you’re shipping something that weighs more than 5kgs, contact Poslaju directly; if you’re shipping in multiple boxes (meaning your total shipment weighs more than 2kg), use another courier company like DHL or UPS.
Cargo Rates
Poslaju offers reasonable prices. When computing total rates, the size, dimensions, and weight are all taken into account. Poslaju, on the other hand, does not impose any additional fees on its clients.
Poslaju Mission
Poslaju strives to provide excellent service to its clients. This company is dedicated to providing efficient couriers and other logistical services both within the country and across the border.
To reach this purpose, they are constantly updating their tools, logistical departments, and customer service divisions.
